Ren is a high-growth AI startup with a mission to enable dealmakers to “never miss the moments that matter.” Our purpose-built AI engine delivers timely, actionable insights, research, and connections to dealmakers when they need them through the tools they use every day. We’re a global, distributed team with hubs in New York, Raleigh, and Zurich, with backing from top global enterprises and VCs including ZoomInfo, JLL Spark, and Camber Creek. Read more about us and our values at rensystems.com/team.
Ren helps thousands of dealmakers across professional services, finance, and real estate build better relationships and grow their businesses—and we're growing fast. We are hiring a Customer Success Manager to own the post-sales relationship for a portfolio of key accounts, ensuring customers achieve strong, measurable outcomes and grow with us. You will serve as the primary point of contact for your customers and as their advocate within Ren, working closely with Sales, Product, and leadership.
This role is remote, with preference for candidates on the US East Coast.
Customer outcomes
Serve as a trusted advisor to your accounts: deeply understand their business and help them achieve measurable outcomes with Ren
Drive account health, renewals, and expansion in close partnership with Sales
Develop business reviews and analytics reports tailored to each customer's goals
Onboarding and adoption
Guide new customers through onboarding and ensure strong early adoption of Ren
Monitor account health and proactively engage customers who are at risk or under-utilizing the product
Cross-functional impact
Be the voice of the customer within Ren: surface insights, patterns, and feedback to Product and leadership
Contribute to a growing library of customer use cases, case studies, and testimonials that support Sales and marketing
3+ years experience in Customer Success, account management, or a related client-facing role, ideally with enterprise or complex organizations
Demonstrated success hitting customer satisfaction, retention, and growth targets
Excellent verbal and written communication skills, with experience working with a range of stakeholders, from end users to executive buyers
Excellent analytical and organizational abilities, with strong attention to detail and follow-through
A strong collaborative nature, able to forge strong ties with customers, Sales, Product, and leadership
Comfort navigating a fast-moving, early-stage environment
Salary range: $90,000 - $120,000
Generous benefits, including medical, dental, and vision insurance; 401(k) matching; and flexible PTO
Home office stipend
Flexible, remote-first culture — work from wherever you do your best work